FAQs

The processing and shipping time of your order may vary depending on the collection and product availability. You can get more detailed information about your order by contacting Customer Service at customerservice@luxuryeyeweargroup.com once your order has been processed.

To track your order, please contact us via email at info@luxuryeyeweargroup.com. We will be happy to provide you with the status of your order.

If you notice that products are missing from your delivered order, please contact us immediately through our customer service line 786 999 6535 or by email info@luxuryeyeweargroup.com. We will be happy to resolve the problem and send you the missing products as soon as possible.

Yes, all our products include a one-year warranty to cover manufacturing defects (not damaged by abuse or misuse). To submit a warranty claim, you must send an email to info@luxuryeyeweargroup.com including the completed warranty form (which can be found in the shipping confirmation emails) and images of the defective frame.

You can contact our customer service in the following ways:

Customer service hotline: 786 999 6535

E-mail: info@luxuryeyeweargroup.com

Yes, we provide Point of Purchase (POP) materials for specific brands. For more information on POP materials and how to obtain them, please contact our sales team at mrivas@luxuryeyeweargroup.com or jclase@luxuryeyeweargroup.com.